FAQ
🔧 Products & Orders
1. How do i place an order
Simply browse our products, add your chosen item/s to the cart and proceed through our secure checkout process. If you need assistance, feel free to contact us.
2. Can i cancel or change my order after it's placed?
3. Are installation services included with the purchase?
4. Do your appliances come with a warranty?
5. What if the appliance arrives damaged or faulty?
🚚 Delivery
6. Where do you deliver?
We currently offer delivery to Melbourne, Sydney and Brisbane metro areas. Outside of metro areas incurs additional delivery costs. Please contact us if you are outside of these area and we will happily provide you with an estimated delivery cost.
7. What is the cost of delivery?
8. How long does delivery take?
9. Will you carry the appliance inside and place it for me?
10. Can I choose a delivery time or day?
11. Do you remove old appliances?
💳 Payments & Security
12. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Buy Now, Pay Later options like Afterpay are also available at checkout.
13. Is it safe to shop on your website?
📞 Support & Contact
16. How can I contact customer service?
You can reach us via email at admin@luxeelevation.com.au or through our Contact Us page. We aim to respond within 2 business days.
For Customer Services on all products, please call 1800 BLAUPUNKT (1800 252 878 658).